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Cancellation and Return

Cancellation and Refund Policy

Megha Mountain Organics has a strict policy when it comes to cancellation and refund of orders. We do not accept returns or cancellations once the order is delivered. However, if there has been a mistake from our end, we can provide a replacement. The replacement will be subject to the following conditions:

  • Claim must be reported within 30 days of receipt of the order.

  • Adequate proof must be provided while submitting the claim.

 

Refunds can be initiated under the following circumstances:

  • If the product is unavailable and payment has already been made.

  • If the product was damaged/lost in transit (with adequate proof).

  • Claim must be reported within 30 days of receipt of the order.

 

Please note that Megha Mountain Organics reserves the right to approve or reject a refund request at our own discretion.

 

If you cancel your order before it is shipped, we will refund the full amount to your account. If your order is cancelled after the payment is made, the said amount will be reversed to your account within 4-5 working days.

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How to Initiate Return, Exchange, or Refund:

 

If you believe that you are eligible for a replacement or refund, please contact our customer service team at [insert email address]. We will require adequate proof of the mistake or damage to process your claim.

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Cancellation Policy:

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Megha Mountain Organics reserves the right to refuse or cancel any order for any reason. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

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If your order is cancelled after your credit card has been charged, the said amount will be reversed to your credit card account within 4-5 working days.

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We reserve the right to cancel any orders which do not meet the criteria mentioned below:

  • Non-availability of the product or quantities ordered

  • Errors in pricing information

  • Insufficient order information

  • Non-confirmation of receipt of the product purchased

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Effective Date:

These terms and conditions are effective from date of purchase. By placing an order with Megha Mountain Organics, you agree to the terms and conditions mentioned on this page.

Main Office:​

Meghessence Organics Pvt Ltd

Lai Lad, Umkaliar Bridge, Nongmynsong, Shillong, Meghalaya 793019,

India

Manufacturing Unit:

Meghessence Organics Pvt Ltd

Lai Lad, Umkaliar Bridge, Nongmynsong, Shillong, Meghalaya 793019, India

Delivery Hours

Mon - Sat: 8am - 6pm

Sunday - Holiday

Tel: (+91)96432 71319

Email: meghamountainorganics@gmail.com

Operating Hours

24x7 (Online Store)

Store: Monday - Saturday

            10AM-7PM

Regd. Office: 

Mawlai Kynton Massar, Block D, Shillong, Meghalaya 793022,India

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Manufactured, Packaged and Marketed by:

 

Megha Mountain Organics.

(unit of Meghessence Organics Pvt Ltd)

Nongmynsong, Shillong,

Meghalaya 793019 IN

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Phone : (+91) 96432 71319

Email : meghamountainorganics@gmail.com

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GST No.: 17CAHPD9067P1Z0

©Copyright 2023. Megha Mountain Organics. All Rights Reserved

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